FAQ

We accept major credit cards (Visa, Mastercard, American Express), debit cards, Apple Pay, Google Pay, and Shop Pay. All payments are securely processed.

Yes. Applicable Canadian sales taxes (GST, HST, PST, or QST) are calculated at checkout based on your shipping address.

Yes! Sign up for our newsletter or follow us on social media to stay updated on sales and exclusive offers.

You can reach us via email at support@gingeractivewear.com. We aim to respond within 1–2 business days.

Yes, absolutely. All Ginger products are thoroughly tested through multiple wear and performance tests, including squatting, washing, drying, and stretch recovery. This ensures every piece meets our quality standards and delivers the best experience for Ginger customers.

Please refer to our size guide on each product page. If you’re between sizes, we recommend sizing up for comfort.

Orders typically arrive within 3–7 business days, depending on your location. Remote areas may take slightly longer.

We currently don’t offer local pickup, but we’re happy to ship your order straight to your door with reliable delivery options.

Shipping costs are calculated at checkout. We may offer free shipping on orders over a certain amount—check our website for current promotions.

Yes. Once your order ships, you’ll receive an email with tracking information.

We accept returns within 14 days of delivery, as long as items are unworn, unwashed, and with original tags attached. Check our Return Policy for more details.

We process orders quickly, so changes or cancellations may not be possible once your order is confirmed. Please contact us at support@gingeractivewear.com as soon as possible and we’ll do our best to help.

No, exchanges are not available at this time. The original order will need to be cancelled/returned. Once we receive the item and confirm it meets our return conditions, a refund will be issued within up to 7 business days. You can then place a new order for the desired size or colour.

Customers are responsible for return shipping costs unless the item is defective or we made an error.